Frequently Asked Questions
Everything you need to know about your order and our collections.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We accept returns within 30 days of purchase for items in original, unworn condition with tags attached. Please note that custom-made pieces are final sale.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Tutu.com is committed to ethical fashion. We partner with suppliers who prioritize sustainable fabrics and fair labor practices to minimize our environmental footprint.